State regulators initiate investigation into CMP after I-Team hands over data analysis
AUGUSTA (WGME) – The Public Utilities Commission began the process Thursday of opening a formal investigation into “metering, billing and customer communications pertaining to Central Maine Power.”
The action comes just days after the CBS 13 I-Team turned over a data analysis of customer bills to the Office of the Public Advocate and the Public Utilities Commission.
"It certainly raised our attention. We are taking this very seriously, and we are concerned. We're looking hard at it," Harry Lanphear, Administrative Director at the PUC, told the I-Team on Wednesday.
Thursday afternoon the I-Team learned the PUC filed formal documents, indicating the start of its investigative process.
For nearly a month we've shared stories from customers baffled by their bills.
Some have seen their usage double or triple without explanation and say they're not satisfied with the answers they're getting from Central Maine Power.
"We look forward to working with the Commission to address any questions they have," said Gail Rice, a spokesperson for CMP.
Rice said they haven't found any issues that would cause bills to spike and the increase is likely due to cold weather or a bad appliance.
Monday we'll lay out the findings of our analysis and share what other electric companies experienced during the same period in question. Plus, why a local energy expert says the data suggests something isn't right.
The PUC says it wants to hear from customers who have concerns about their bills: PUC Consumer Assistance Hotline: 1-800-452-4699
You can also send a copy of your bill to the I-Team to be part of our on-going investigation: firstname.lastname@example.org
**This story will be updated**