State regulators threaten CMP with fines, penalties for ongoing problems

    Central Maine Power (WGME)

    HALLOWELL (WGME) - Central Maine Power could face fines or other penalties for continued billing and customer service problems, according to a letter sent to the company Wednesday from the Public Utilities Commission.

    Derek Davidson, director of the PUC's Consumer Assistance and Safety Division, said he's growing "increasing concerned" about multiple issues related to billing and customer service practices.

    Davidson said CMP has failed to issue bills to thousands of new and existing customers since SmartCare’s implementation on November 1, 2017.

    CMP has also failed to reach and resolve more than 1,000 customer complaints, according to Davidson, who called the company's action's "clearly insufficient."

    The letter threatens a fine of up to $500,000 and a reduction of profits or revenues.

    "I strongly urge CMP to take action, without any further delay," Davidson said.

    In a brief statement to CBS 13, CMP spokesperson Catharine Hartnett said the company has received the letter.

    "We take the issues very seriously and intend to respond," Hartnett said.

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