L.L. Bean tightens generous return policy
PORTLAND (WGME) -- Maine's largest retailer says it's putting its foot down, and tightening its generous return policy.
It's a move that’s getting a lot of reaction from shoppers.
L.L. Bean released a statement saying this decision boiled down to people taking advantage of their return policy.
People shopping at the store Friday say they understand where the company is coming from.
L.L. Bean gave some examples of returns, an old ski jacket with resort tags still on it and shoes that are torn apart, that are reasons why they are changing the return policy to just one year.
They say they also hope to stop people from buying L.L. Bean items at thrift shops and returning them for better products.
Customers say the change is sad, but it won't stop them from shopping here.
"I just think people take advantage of it, and in the long run, I think it hurts us consumers because businesses will have to raise prices from it," Bev Manship said.
The one-year policy also isn't definite.
The company says if there is a serious problem with an item past a year, they are willing to work with the customers.