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TV ad: CMP 'very sorry' about customer service issues

The CEO of Central Maine Power says the company is "very sorry" about issues customers have been dealing with. (WGME)

PORTLAND (WGME) -- The CEO of Central Maine Power says the company is "very sorry" about issues customers have been dealing with.

This new apology from CEO Doug Herling is part of a TV commercial that will start airing Monday, including on CBS 13.

It comes the same day as a status report about the state's investigation into CMP focused on its meters, new billing system and customer communication.

In the TV ad, Herling says the company is working hard to address each and every concern that's been raised.

Since the company rolled out a new billing system, around the time of the October windstorm, customers have complained about record high bills, billing errors, and unexplained spikes in usage.

State regulators launched an investigation in February.

Monday, consultants reported they're designing tests to see if meters are reporting accurate data, and will interview more CMP employees next week.

A spokesperson for CMP says their CEO wanted to speak directly to customers, and acknowledge issues with the company's communication.

She says the company still hasn't found any widespread issues that would affect the accuracy of a bill.

CBS 13 has asked for interviews with Herling multiple times, but haven't yet been given the opportunity to sit down with him for an interview.

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